Putting Customers & Communities First

Prima Group currently own and manage over 2700 properties in the Liverpool, Sefton and Wirral areas, plus a small number in Llandudno.

Ensuring our customers have a good place to live that is safe, warm and secure is important to us, but we aim to do more than that.

We care about our customers, working to create vibrant neighbourhoods, guided by our simple mission to put our customers and communities first.

Our vision is to create good quality, safe and affordable homes, helping to build strong communities.

Contact Us

We have recently made some changes to our out-of-hours emergency service.

You can continue to reach us 24/7 on our current number of 0151 452 0202 (with calls outside of normal office hours being diverted automatically to our emergencies-only line).

Condensation on a window

Damp & Condensation

How do you prevent condensation from becoming a problem? Usually by a balance of heating and ventilation.

Person holding a phone with the chatbot open

Introducing Polly, Our New Chatbot.

We’re pleased to announce the launch of Polly, our new chatbot! 

The chatbot sits on our website and acts as an assistant to help answer your questions and give you quick access to information. 

The Big Door Knock

Prima Group staff are visiting all our customers over the coming months.

The Big Door Knock not only gives you a chance to hear from us about what support is on offer, but more importantly, it gives us a chance to hear how you are getting on in your home and the area where you live.

We comprise a community-based Housing Association and a commercial arm.

Prima Group is the trading name of Prima Housing Group and Prima Commercial.